Construction / Paver Track Warranty

Please fill out the below form, upload the applicable documents, and your warranty claim will be submitted promptly to the warranty department. For any issues or assistance, please contact our Customer Service team at 830-609-9891

Dealer Information

Name

First Name

Last Name

Company Name

Phone

End User

* This field is for whoever the claimed item was sold too

RTS Territory Sales Rep

Address

Line 1

Optional Line 2

City

State/Province

Zip/Postal

Country

Original Invoice #

Replacement Track Invoice (if needed)

Machine Information

Make

Model

Machine Serial #

Machine Year

Current Machine Hours

Working Ground Conditions

Construction / Paver Track Information (Claimed Track)

Part Number

Track Position (LH or RH)

Track Serial #

Est. Part Hours

Date of Purchase

Installation Date

Failure Date

Description & History of the Failure:

Add New Track Remove Track

Track Information (Opposite Track)

Section Disclosure:

If both sets of track for a single machine are being claimed, the following information is not needed and you can proceed to the upload section.

Track Brand

Tread Type

Track Serial #

Est. Hours

Add New Track Remove Track

Upload Photo(s) and Documents

File Upload

Maximum file size: 516MB

Upload the required files based on the Construction/Paver requirements

All items listed below are required for your claim to be reviewed. Any missing information can cause your claim to be delayed.

● Invoice from Dealer to End User
● Whole Machine with any implements attached (If applicable)
● Whole Undercarriage of claimed part
● Close up of Sprocket and Drive wheel showing condition
● Part Defect Area showing Adjacent Features
● Part Defect Close-up (In Focus) Up to 3 photos
● Photo of Logo and Part Number
● Photo of Serial Number

Disclaimer

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