Shipping & Returns
Reliable Shipping and Returns to Keep You on Track
Shipping Information
At Rubber Track Solutions, we’re committed to providing efficient and cost-effective shipping solutions for all our valued customers. Our exclusive freight program ensures that you receive your construction tracks promptly and affordably.
Construction Tracks 230mm or Under:
- All Freight Prepaid: Individual tracks under 150 lbs. will be boxed and shipped via FedEx Ground services, ensuring timely delivery.
Construction Tracks 250mm or Wider:
- Two Tracks or More: Freight Prepaid.
- Single Piece Orders: Will have freight charge.
Construction Undercarriage Products:
- Please contact Customer Service for a quote.
Critical Service:
- Available upon request with additional charges.
Shipping Details:
- All orders are processed promptly and shipped within minutes of order confirmation.
- You will receive a tracking number via email once your order has been dispatched.
- For any shipping inquiries, feel free to contact our Customer Service team.
Additional Shipping Information:
- All accessorial fees such as residential, lift gate or other fees are not covered by Rubber Track Solutions and will be charged to the order.
- If product was received damaged or received short, please document on all copies of the delivery receipt. Failure to inspect will result in your acceptance of the defective product(s). Contact the Customer Service team with any questions or concerns.
Delivery:
- Our New Braunfels, Memphis, and Lincoln locations offers Free Delivery to the local area. To see if we can deliver to your location, please contact our Customer Service team.
For further information regarding our shipping information, please contact our Customer Service team at (830) 609-9891.
Return Policy
Returns:
- Products can be returned within 30 days of the date of purchase.
- All returns are subjected to a restocking fee and freight charges.
- Products cannot be used for a return.
- Any products that come back dirty are subjected to a cleaning fee for each product.
Your credit will be processed once the product has been received in our warehouse and inspected. If you would like to request a return, please contact our Customer Service Team with the invoice number and details for your return.
Estimated Shipping Search & Location Map
Disclaimer: The shipping & transit time may vary due to LTL carriers and inventory location. The information provided is in no way guaranteed. For more detailed information, please contact our Customer Service Team at (830) 609-9891
